If you want the good news first, skip over this and come back to it after you read the bad news!
The Bad News:
Some of our vendors have raised their prices to a point we can no longer absorb. So, unfortunately we have had to raise a few prices in the store recently. We’ve done our best to keep them to a minimum, but we can only do so much. It’s been explained to us that we’re experiencing a perfect storm. First, it’s no secret that gas/diesel are at all time highs now, and higher fuel prices increase freight rates to us. Also, a weaker US dollar contributes to higher raw materials prices and more expensive imports.
We are also dealing with increased lead times due to a couple of factors. Some of our vendors have had to cut back operations due to the weak economy, leading to longer production times for custom orders. Also, whereas before, small orders would ship quickly, our vendors are accumulating orders in hopes of shipping less frequently, but more completely so that trucks are leaving more full. This merchandise slowdown has caused many of our vendors to stop discounting goods, which was our main way of combating routine price increases. We had been averaging full price and sale goods to keep our prices flat, but that’s no longer the case in some instances.
Now for the Good News:
This economic slowdown has actually improved efficiency at more than just a couple of our vendors, so they’ve in turn lowered prices, which we’ve passed through to you.
We have also managed to keep our operating costs relatively stable, following several Green Practices.
Who knew that 3 years ago buying the most fuel efficient delivery truck on the road would pay off so huge? Our primary delivery truck averages over 20 mpg. Not great for a car, but for a truck carrying heavy loads for an average of 40,000 miles a year, that’s fantastic!
We’ve managed to switch a lot of our lighting to compact flourescents, maintaining our energy bills at a relatively even level.
SO WHAT DOES THIS ALL MEAN?
It means that we’ve managed to raise fewer prices than we’ve lowered or left alone. We haven’t had to eliminate any of our services; Free delivery, 100% returns, awesome customer service etc.
So as bad as it is if the item you were hoping for happens to be one of the few the price went up on, bring us the old price and we’ll honor it. Just a hint, we won’t change our web pricing until 30 days after the store pricing.